Shipping Policy

Every order ships free from our warehouse in Hong Kong with DHL or FedEx through a private logistics channel. It is fully tracked and travels in a plain box with no brand names on the outside. Checkout has one shipping option, so nothing is added to your total.

Before Dispatch: Photos of Your Watch

  • Within 3-5 business days of payment we email you 8-12 photos and a video of your own watch. Busy seasons can take a little longer.
  • The watch ships once you approve the photos. On a larger card order it ships once the order is fully paid.
  • If you want the watch by a certain date, ask us before you order.

Delivery Estimates

Delivery times in business days after dispatch:

Region Estimated Delivery
United States, United Kingdom, Europe, UAE 12-16
Canada 14-18
Australia, Japan 14-20
Brazil, South Africa 16-22
Other countries most arrive in 12-16; ask us to confirm yours

Counted from payment, most orders arrive in 15-21 business days plus the time you take to approve the photos. Customs checks or public holidays can add a few days.

Tracking Information

  • You get a tracking link by email when the parcel is dispatched.
  • The first tracking scan can take up to 5 days after dispatch, which is normal.
  • You can follow the parcel on our parcel tracking page with your order number and email.
  • No update after 5 days? Send us your order number and we check it.

Customs & Import Duties

  • You’ll almost never pay customs or import taxes: our private shipping channel clears customs for you.
  • If a customs fee ever comes up, we refund it.
  • If customs holds your parcel, we refund any customs fee you paid or reship your order at our cost.

Delivery Guarantee

  • If your parcel does not arrive, we send a replacement free of charge.
  • If customs holds it, we refund any customs fee you paid or reship at our cost.
  • Please double-check your address at checkout: a replacement may not apply when a wrong address stops delivery.
  • A different delivery address is fine. For a PO box, ask us first.
  • What else we promise is on our guarantee page.

Need Help?

For shipping questions, use the chat on this page, email sales@premiumrolex.to (we usually reply within 24 hours) or WhatsApp +86 176 8892 6769, checked 7 days a week. Returns and exchanges are covered in our returns policy.

Last updated: October 17, 2026