Refund and Returns Policy

You can return any watch within 14 days of delivery for a full refund, as long as it is unworn and still has its tags and packaging. After 14 days returns are no longer accepted, but our team still helps with any problem with your order.

When You Get a Refund

Situation What you get Details
You changed your mind Full refund Unworn, with tags and packaging, within 14 days of delivery. Return shipping is paid by you.
Damaged or faulty on arrival Refund or exchange at no cost Send your order number with photos or an unboxing video within 14 days of delivery.
Not the watch in the photos you approved Replacement or refund We cover the return shipping.
Parcel did not arrive Free replacement May not apply when a wrong address stopped delivery.
Parcel held by customs Customs fee refunded or reship at our cost Send us the tracking number.
Parcel not arrived? Check the parcel on our order tracking page first, using your order number and email. If it still hasn’t reached you, message us with the order number in the chat, by email at sales@premiumrolex.to or on WhatsApp +86 176 8892 6769, and the team will look into it. If the parcel never arrives, we send you a replacement free of charge.

Return Process

Step 1. Email sales@premiumrolex.to within 14 days of delivery with your order number and the reason, and we send you the return address. You can also start a return in the chat on this page or on WhatsApp +86 176 8892 6769.

Step 2. Send the watch back with tracking. Return shipping is paid by you unless the problem is our mistake or a defect.

Step 3. We inspect the watch within 2-3 business days of receiving it, and the refund goes back to your original payment method within 7-10 business days.

Exchanges are free when a watch is faulty or not as described. If you would simply like a different model, return the watch within 14 days and ask the team about a swap. If a watch arrives damaged, filming the unboxing makes the claim much quicker.

After the 14 Days

There is no fixed warranty period after the 14 days. If a problem appears later, such as a movement that stops or a date that will not change, message us with your order number and the team will look into it. Any good watchmaker can service our watches; a service every 3-4 years keeps them running well. Our guarantee page sums up what we promise.

Questions about a return: use the chat on this page, email sales@premiumrolex.to or WhatsApp +86 176 8892 6769. Delivery terms are in our shipping page.

Thank you,
The Premiumrolex.to Team

Last updated: October 17, 2026