Guarantee

If your watch isn’t right for you, email us at [email protected] within 14 days of delivery. Send it back unworn, with its tags and packaging, and we refund it in full. Everything in our collection is covered the same way.

14-Day Money Back

Return an unworn watch with its tags and packaging within 14 days of delivery for a full refund.

Photos Before Shipping

Within 3-5 business days of payment you get 8-12 photos and a video of your actual watch. Nothing ships until you approve them.

What We Guarantee

You see photos and a video of your own watch before it ships. If the watch you receive doesn’t match the photos you approved, we replace it or refund it. If it arrives damaged or faulty, send us your order number with photos or an unboxing video within 14 days, and we refund or exchange it at no cost to you.

After the 14 days our team is still here to help with anything, from a movement that stops to a date that won’t change. Message us with your order number and we’ll look into it.

Delivery Guaranteed

Shipping is free worldwide and fully tracked with DHL or FedEx, and most orders arrive 12-16 business days after dispatch. If a parcel doesn’t arrive, we send a replacement free of charge. If customs holds it, we refund any customs fee you paid or reship at our cost. Please double-check your address at checkout, because a replacement may not apply when a wrong address stops delivery. For full details, see our shipping policy.

Returns and Refunds

To return a watch, email us within 14 days of delivery with your order number and the reason, and we’ll send you the return address. Ship it back tracked. Return shipping is paid by you unless the problem is our mistake or a defect. The full terms are in our return policy.

How refunds are paid: we inspect the returned watch within 2-3 business days, and the money goes back to your original payment method within 7-10 business days.

Privacy Guaranteed

We never share your details with anyone. Card payments go through a secure PCI-compliant page, and we don’t store card numbers. Parcels ship in a plain box with no brand names on the outside. Read our Privacy Policy for full details.

If something isn’t right with your order, contact us by chat, by email at [email protected] or on WhatsApp at +86 176 8892 6769. You can also read our Terms and Conditions and check our FAQ for quick answers.

Thank you,
The Premiumrolex.to Team